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9.6/10 Trustpilot rating
Free delivery & simple returns
Lifetime customer support

Shipping & Returns

US shipping

We offer a range of flexible shipping options to have your products delivered when it suits you.

Standard Shipping - within 3 - 5 days 
FREE Standard shipping on all orders over $100.
Standard shipping on orders under $100 - $5

 

Express Shipping - within 1 - 3 days 
FREE Express shipping on all orders over $150.
Express shipping on orders under $150 - $12

If you are ordering multiple products including items on pre-order, your items may be shipping separately. However, you will only pay one delivery charge. 

Returns

Changed your mind? If for whatever reason you are not happy with your purchase, you have 30 days to return your item(s). If the item is new and unused, with all the original accessories, packaging and manufacturing seals intact, you will be eligible for a full refund. Please note that we are unable to refund any delivery or postage costs incurred.

For a number of brands, including Tria and NuFACE, we offer a 90-day money back guarantee. Full details of this return policy are mentioned on each product page and it is only applicable to devices. 

All of our devices offer a 2 Year Warranty period as standard, which can be managed directly with our customer service team.

We will aim to process your return on the day we receive your parcel. Once the return has been processed, you will receive an email confirming your refund. Following this, we advise that it usually takes 5 days for your account to be credited with the refund, however, some payment providers and payment types can take up to 14 days to credit your account. Please note that we cannot be held responsible for any loss or damages to your parcel in transit. 

In the event of a return, you will be refunded the amount you paid for the product.

A selection of countries offer consumers the opportunity to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.